All wet

After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit. They then sent the man a letter in which they made findings about water and drainage on his property. However, when we asked about this, staff conceded they were not actually qualified to make these findings and committed to send qualified inspectors to his property.

Read about how we helped other people in our Selected cases.